We strive to ensure you will be delighted with the service. If you are not please let us know. Our fantastic team are always here to help!
Please email us at firstname.lastname@example.org and we’ll get back to you as soon as possible.
What does the condition of the book mean?
Our item information will include the condition and sometimes additional notes in the description too.
Collectable books can be in any condition: They may be signed, a limited first edition, out of print, or have other special qualities that increase the book's value.
A note about the dust jacket: If there is no mention of the dust jacket and the book is in good condition or higher and it is expected to have one; you can assume it is present. Some academic textbooks are published without dust jackets. Board books, annuals and any book older than 1890 is not expected to have a dust jacket.
If you are unsure or unclear about a book's condition, the description or you just want a bit more information about the book feel free to ask.
Which payment method can I use to place an order?
You can pay with most major credit and debit cards and PayPal. We cannot accept orders paid for by cheque, postal order or pro forma invoices.
Why is the book ex-library?
We work with our library vendors to find a new home for their unwanted stock. Purchasing ex-library books through Bookbarn International will actually help benefit them as they will be paid commission on sales. We sell books on behalf of several libraries and all ex-library books we sell were properly de-accessioned before we list them online. Ex-library books are definitely not stolen!
Why does the book I received not match the book cover image?
The book cover image may not represent the actual copy or condition available. The images on our website are intended as a guide and many of them are stock images, particularly books with an ISBN.
Publishers do also sometimes change the cover design and keep the same ISBN causing cover image discrepancies.
If there is a particular cover you are looking for, please contact us and we can provide an image of the exact copy in stock.
Why has the price changed?
Our prices may change down or up from time to time as we aim to provide the best possible price. We cannot offer refunds on an order once it has been placed if the price of the the book changes. The sale price is agreed upon at the point of sale.
How will my order be taxed?
Used books are not subject to VAT in the UK.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the relevant website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01761 451333 or email us at email@example.com
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
Please see our returns policy.
Bookbarn International UK Delivery Rates
|Delivery Option||Delivery Time||Cost||Additional Item|
|Standard Delivery||3 - 5 Working Days||FREE||N/A|
|First Class Delivery||1 - 3 Working Days||£3.99||£1.00|
|Expedited / Next Day (UK Mainland)||1 Working Day||£7.99||£1.00|
|Expedited / Next Day (UK Non-Mainland)||2 Working Days||£10.99||£2.00|
|Click & Collect||N/A||FREE||N/A|
Please Note: The majority of our 'new' books are dispatched via a third party supplier and are subject to different delivery rates. These rates will be calculated at the checkout.
Bookbarn International European & Worldwide Delivery
PLEASE NOTE: We cannot currently deliver outside of the UK. We apologise for any inconvenience caused.
|Delivery Option||Delivery Time||Cost||Additional Item|
|Standard Delivery||5 - 21 Working Days||£7.99||£2.00|
For more information, please click here to read our full delivery policy.
All orders are thoroughly checked at the point of listing and before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01761 451333 or firstname.lastname@example.org. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
For more information, please view our full returns policy here.