Bookbarn International

Free UK delivery

FAQs Online Orders

We strive to ensure you will be delighted with the service. If you are not please let us know. Our fantastic team are always here to help!

Please email us at bookbarn@bookbarninternational.com and we’ll get back to you as soon as possible. Or click here for more contact options.

Can I track my order?

Standard shipping orders are not usually trackable. You can contact us if there is a problem and we’ll try to find out as much information as possible.

Please contact us with your order number. 

Where’s my stuff?

You can check the status of your order within your account. If your order shows as shipped and hasn't arrived in the expected timeframe, please check with your local delivery office in case the postal service tried to delivery and did not leave a calling card. Then contact us if there is still a problem.

How much will I be charged for shipping?

Please visit our Delivery Information page.

How will my order be shipped?

Please visit our Delivery Information page.

How long will my order take to reach me?

Please visit our Delivery Information page.

Can I cancel my order?

If you ordered by mistake or have changed your mind please email us as soon as possible. Our helpful team may be able stop the order from being shipped. If the order has been processed and shipped you can still cancel but you will need return authorisation. You can return your order to us within 14 days of receipt of the order. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. We will not reimburse return shipping for defects already indicated in the book's description.

Can I return my purchase?

Please visit our returns and refunds page.

Can I change my shipping address?

You can change your shipping address during the checkout process and within your account.
We aim to process your order as quickly as possible. Please contact and we’ll do our best to help. If you order has been processed it may not be possible to make any changes.

Which payment method can I use to place an order?

You can pay with most major credit and debit cards.
We will be also accepting Paypal payments soon!
We cannot accept orders paid for by cheque, postal order or pro forma invoices.

What is the condition of this book?

Condition Guidelines

Our item information will include the condition and sometimes additional notes in the description too.

New: Brand new and unread.

Used Like New: In near perfect condition. No damage whatsoever. No creases or tears. If the book is expected to have a dust jacket; it is present. This book may include remainder marks.

Used Very Good: A copy that has been read, but is in excellent condition. The spine is undamaged. If the book is expected to have a dust jacket; it is present. Text pages are clean possibly with a minimal previous owners note or inscription inside the cover.

Used Good: A previously read copy in clean condition. There may be some creasing or wear to the covers and pages; there are no pages missing.
Books in used good condition may contain the following, however we will do our best to ensure this is noted in the description: Highlighting or light annotation, the dust jacket may not be present and it may be ex-library.

Used Acceptable: This is a readable copy. There may be significant wear and tear and a weak binding. The book may contain highlighting or annotation, the dust jacket may not be present and it may be ex-library. There may also be other damage such as water damage however the text must not be obscured. We will do our best to ensure any defects are noted in the description.

Collectible books can be in any condition: They may be signed, a limited first edition, out of print, or have other special qualities that increase the book's value.

A note about the dust jacket: If there is no mention of the dust jacket and the book is in good condition or higher and it is expected to have one; you can assume it is present. Some academic textbooks are published without dust jackets. Board books, annuals and any book older than 1890 is not expected to have a dust jacket.

If you are unsure or unclear about a book's condition, the description or you just want a bit more information about the book feel free to ask.

Why is the book ex-library?

We work with our library vendors to find a new home for their unwanted stock. Purchasing ex-library books through Bookbarn International will actually help benefit them as they will be paid commission on sales. We sell books on behalf of several libraries and all ex-library books we sell were properly deaccessioned before we list them online. Ex-library books are definitely not stolen!

Why does the book I received not match the book cover image?

The book cover image may not represent the actual copy or condition available. The images on our website are intended as a guide and many of them are stock images, particularly books with an ISBN.

Publishers do also sometimes change the cover design and keep the same ISBN causing cover image discrepancies.

Why has the price changed?

Our prices may change down or up from time to time as we aim to provide the best possible price. We cannot offer refunds on an order once it has been placed if the price of the the book changes. The sale price is agreed upon at the point of sale.

How will my order be taxed?

The sale price includes any tax chargeable in your billing country. Used books are not subject to VAT in the UK.

Contact 

Unit 1 Hallatrow Business Park, White Cross, Wells Road, Bristol, Avon, BS39 6EX, United Kingdom

bookbarn@bookbarninternational.com

Shop / Vendors - 01761-451-333
Orders / Customer Care / Admin - 01761-451-777

Opening Times 

Mondays to Saturdays 10 - 6
Café 10 - 5 with hot food 10 - 4.

Sundays 11 - 5
Café 11 - 4 with hot food 11 - 3


Bank Holidays 11 - 5
Café 11 - 4 with hot food 11 - 3


We are closed Christmas Eve, Christmas Day, Boxing Day, New Year's Day and Easter Sunday

 

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